If you are not satisfied with our service, then you can inform us immediately and we will investigate your complaint and will get back to you in due course.

On behalf of the firm, Mr. M Umar Tariq (Head of firm/ Solicitor) retains the ultimate responsibility for all matters. The Firm will try hard to avoid changing the people handling your work, but if we cannot avoid a change, we will promptly advise you of who will be handling your work and why the change was necessary.

Contact your caseworker

Contact the person who is working on your case and inform him/her about your complaint or concerns. However, if you are still unhappy, you can make a formal complaint.

Official Complaint

If your caseworker fails to satisfy you then you should make a formal complaint. We will carry out a formal investigation and will get back to you within eight weeks. Please remember making a complaint will not affect how we handle your case.

What if you are still not happy?

The Legal Ombudsman can help you if we are unable to resolve your concerns ourselves.

When you make a complaint to Legal Ombudsman or SRA, it should be:

• Within six months of receiving our decision to your complaint and
• No more than six years from the date of such act/omission or
• No more than three years from when you have known there was a cause of complaint.

Contact Details of Legal Ombudsman- 0300 555 0333